Advanced technology, like robotics, creates a safer workplace, and these innovations can also help ease employee workloads. Our employees are the cornerstone of how we deliver great customer experiences, and we are always looking how best to innovate for them and improve our workplace.
Amazon teams with MIT and Ipsos to understand how robots can work better for employees Implementing generative AI to enable faster customer service agent support.Ĥ.Using computer vision to provide an extra layer of quality assurance for our polychronic customers by double-checking the accuracy of dispensed pill packs.Improving efficiency by using entity recognition to convert prescriptions that clinicians send via e-prescribe, fax, or phone to the data format required to operationally process the medications.
Using machine learning to estimate insurance copay prices when customers browse medications on.We’re also making everyday improvements to the Amazon Pharmacy experience through the use of AI, including:
